Our no fix no fee policy means that if the technician does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

If the technician is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requests the technician not to proceed with the work, then the customer is charged for the technician's time spent to that point.

If the technician is able to resolve the problem or affect the repair, but is only prevented from doing so because the customer does not possess the required software or Product Key, then the customer is charged for the technician's time spent to that point.

If the technician provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the technician's time spent to that point.

The policy does not apply to work related to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning. The policy does not apply to where a technician is prevented from repairing a customer’s issue because of external sources, for example, customer has no internet and after fault diagnosing and testing it is determined that the Internet Service Provider has current outages affecting customer’s internet.